Before contacting our support team, we highly recommend you browse our support center. By this, part of your problems can be solved without waiting our reply to your email. If you have any questions about purchasing, payment methods, installation, upgrade, license key or anything else, please feel free to contact TuneKeep support team: [email protected] in your favorite language. However, currently we can only answer your questions in English or Japanese. Generally speaking, we will reply to your email within 24 hours.

Before purchasing our product, we highly recommend you download the free trial version and install it to have a test first. We provide free trial versions of all products. The free trial version of Audio Converter and Spotify Music Converter can convert 3 minutes of each file and M4V Converter Plus free trial can convert 5 minutes of each file. It's enough for testing.

All products are intuitive and easy-to-use, if necessary, you can also refer to the user guides below respectively to learn how to use the products. All our programs don't require a high hardware configuration, but it would be better you check the references to learn the system requirements, supported input & output formats.